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Dear Citizen of Bethany:

All local governments should pursue continuous improvement. Toward that end, we need your help in evaluating the quality and effectiveness of the public services we provide. Your response is important to us. You can help us learn how to perform our jobs and train our people better. Regardless of how long you have lived in Bethany, please take a few minutes to complete this short survey.

We welcome all of your comments and suggestions. Please either use this form or -e-mail us.

Name : (optional)
Email : (optional)
Address : (optional)
Sex: Age:
Yes, I'm a resident of the Town Limits of Bethany?
I have NOT received or completed this survey by mail.
Years you have lived within city limits:
Number of persons in your household:
1. How do you rate the quality of the following Town services?
**Police (uniform services, investigations, 911 communications, crime prevention):
**Fire (fire prevention & suppression, emergency medical service, emergency services):
**Public Works (streets, signals & signs, refuse & recycling, landscaping, leaf collection, snow removal, cemetery):
**Public Utilities (water treatment & distribution, sanitary sewer):
**Parks and Recreation (park & ball field maintenance, athletic & leisure activities):
**Human Services (assistance & services for youth, elderly, & families):
**Finance (property assessment, tax billing & collection, water billing & collection):
**Planning (comprehensive planning, zoning enforcement, site plan & architectural review, building inspection):
2. Overall, how do you rate the quality of services the Town of Bethany provides?
3. With which department, office, or service have you had direct contact in the last 12 months?
You may check more than one box.
Mayor's Office
Building Inspection
Finance
Fire
Planning
Parks & Recreation
Police
Street/Landscape Division
Water Sewer Division
4. Pick and rate one department with which you have had the most direct contact.
**Rate the Department on its responsiveness to your concerns/problems.
**Rate that department's personnel in terms of qualifications to perform duties
**Rate the courtesy with which that department's personnel treated you.
**Rate your level of satisfaction with the outcome of your dealings with that department.
5. The Town's Vision Statement calls for Bethany to become progressively safer, more beautiful, and more livable. On a scale of 1 to 10, how would you rate our city?
6. Overall, how would you rate the value of services you receive? (Do you get your money's worth from Town government?)
7. Overall, how easy is it to do business with the Town of Bethany?
8. Overall, how good is the Town at keeping you informed of matters affecting you?
9. Of the town's methods of communicating with the general public, rank the following from 1 (least) to 4 (most) according to how useful each is to you.
Flyers
Internet web page
Channel 3 bulletin board
Newspaper notice
10. After September 11, 2001, Americans are aware of the the threat of terrorism as never before, and local governments are on the front lines of emergency preparedness and response. On a scale of 1 to 10, how much confidence do you have in the Town of Bethany's Fire, Police and Emergency Management readiness?

11. What one town service are you most pleased with? Why?

12. What is one thing we could do to improve your level of satisfaction with town services?


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